CONNECT AT THE STONE LLC – RESERVATION, CANCELLATION & REFUND POLICY

Effective Date: July 2026

This Studio Reservation, Cancellation & Refund Policy outlines the policies for use of the CONNECT AT THE STONE LLC (“THE STONE”).

Thank you for choosing THE STONE. We strive to provide flexible, welcoming spaces for coworking, meetings, workshops, podcasts, and private events.

1. RESERVATIONS

Reservations are confirmed once payment (if applicable) has been successfully processed and a confirmation email has been sent.

Please review your reservation details carefully. If you notice an error, contact us as soon as possible.

2. CANCELLATIONS

Coworking Hourly & Day Passes

  • Cancel 24 hours or more before you reservation for a full refund.
  • Cancellations made within 24 hours are non-refundable.

Private Event Rentals

Private event reservations require advance planning and reserved availability.

  • Cancel 72 hours or more before your reservation for a full refund.
  • Cancellations made within 72 hours are non-refundable.

Workshops & Events Hosted by THE STONE

Unless otherwise noted during registration:

  • If THE STONE cancels a workshop or event, guests will receive a full refund or the option to transfer their registration.

Questions

For reservation questions or cancellations, please contact us before your scheduled reservation using the Contact Us form or by emailing the.stone@cadencecreatives.com.

3. RESCHEDULING

Whenever possible, we are happy to work with guests to reschedule reservations based on availability.

Rescheduling requests should be submitted before the applicable cancellation deadline.

4. NO-SHOWS

Guests who fail to arrive for a reservation without prior notice will not receive a refund.

5. WEATHER

THE STONE remains open during most weather conditions. Refunds will generally not be issued due to weather unless THE STONE closes or determines conditions are unsafe.

6. FACILITY CLOSURES

If we must cancel a reservation due to circumstances beyond your control, including facility issues or unforeseen emergencies, guests will receive either:

  • A full refund, or
  • The opportunity to reschedule.

7. Refund Processing

Approved refunds will be issued to the original payment method and are typically processed within 5–10 business days, depending on your financial institution.

8. Questions

For reservation questions, cancellations, or assistance, please contact us before your scheduled reservation using the Contact Us form or by emailing the.stone@cadencecreatives.com